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Top Phone Answering Service Companies in USA
Phone answering service companies in the USA can help businesses in several ways. A phone answering service can ensure that all incoming calls are answered promptly and professionally, giving your business a more polished and organized image. A phone answering service can provide customers with quick and efficient assistance, helping to resolve their queries or concerns. With a phone answering service, you can ensure that your business is available to customers around the clock, even outside of regular business hours. Employing a full-time receptionist can be expensive for a small business, but outsourcing this service to a phone answering company can be much more affordable. Depending on the nature of your business, a phone answering service can route calls to the appropriate department or staff member, ensuring that the right person handles each call. A phone answering service can take messages and relay them to you via email, text message, or voicemail, allowing you to stay on top of important calls even when you’re not available. A phone answering service can help your business provide better customer service, improve its image, and save costs, all while giving you more time to focus on your core business activities.
List of the Best Phone Answering Service Companies in USA
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Employees: 2 to 10 -
Min. Project amount: $25000 -
Country: USA
Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, Dean’s Professional Services has provided customized staffing solutions for our clients. Read More
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Employees: 11 to 50
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Min. Project amount: $25000
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Country: USA
Culbertson Resources
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Culbertson Resources are a Full Service Solutions Company specializing in placements of professionals in Information Technology, Finance/Accounting, Energy (front, mid and back office) clerical/administrative and light industrial disciplines. Read More
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Employees: 2 to10
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Min. Project amount: $25000
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Country: USA
Chase Source
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Chase Source is a minority owned company, recruiting and consulting that helps organizations solve their staffing problems. Read More
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Employees: 11 to 50
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Min. Project amount: $25000
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Country: USA
EmployBridge
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Creating a Better Work Life. Delivering a Stronger Workforce. We're excited to announce that The Daniel Group is now part of Employ Bridge, a leading provider of technology-enabled, light industrial workforce solutions and the nation's largest staffing company focused on the manufacturing and warehouse industries Read More
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Employees: 1,001 to 5,000
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Min. Project amount: $25000
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Country: USA
Richard, Wayne & Roberts
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Richard, Wayne & Roberts began in 1978, our goal was to operate on a level of professionalism commensurate with that of the companies we serve. Read More
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Employees: 51 to 200
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Min. Project amount: $25000
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Country: USA
ICON Consultants
4.9 (3)
ICON Consultants specializes in sourcing, recruiting, placing, and managing highly qualified professionals. Read More
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Employees: 1,001 to 5,000
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Min. Project amount: $25000
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Country: USA
Staffmark Group
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Staffmark Group is a family of specialty staffing and recruiting brands organized into three operating units: Read More
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Employees: 1,001 to 5,000
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Min. Project amount: $25000
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Country: USA
Trak group
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Trak group We know people. Trak group has made its mark in the staffing and recruiting industry by delivering exceptional service and leading in tech. Read More
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Employees: 11 to 50
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Min. Project amount: $25000
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Country: USA
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Employees: 501 to 1,000
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Min. Project amount: $25000
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Country: USA
** Buyer's Guide **
1. What is the best phone answering service for small business in US?
There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:
Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.
AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.
Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.
VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.
PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.
Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.
2. When should I opt for Phone answering Companies in USA?
You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:
Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.
High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.
After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.
Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.
A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.
3. What questions you must ask the Phone answering companies before hiring?
Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:
What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.
What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.
How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.
What is your pricing structure? Understand how much the service will cost and what is included in the pricing.
Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.
What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.
Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.
What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.
By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.
4. What questions you must ask the Phone Answering companies before hiring?
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