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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

Inventcolabs is a leading-edge IT services company with a worldwide presence. With 11 years of business-critical exposure serving 200+ businesses, we are regarded as one of the most valued providers in the domain. We are specialists in native and hybrid mobile, consumer and enterprise web, E-commerce, and CRM solutions and have been catering to businesses with end-to-end consulting, development, and… Read More
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    Employees: 51-100
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    Min. Project amount: $5,000+
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    Country: Jaipur, India
Established in 2015, Worksent was founded on the principle that leveraging offshore teams could greatly benefit MSPs in terms of growth and profitability. Our clientele extends worldwide, with a primary focus on the United States, along with serving customers in Canada, the UK, Ireland, South Africa, Australia, and New Zealand. The Services include platform agnostic white label NOC, Helpdesk, SOC,… Read More
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    Employees: 101-250
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    Min. Project amount: Undisclosed
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    Country: United States 651, N Broad St, Middletown Delaware-19709
Welcome to our AWS Consultant website, where innovation meets expertise in cloud solutions. As seasoned AWS consultants, we specialize in optimizing cloud infrastructure to enhance your business performance. With a deep understanding of Amazon Web Services (AWS) and a commitment to staying ahead in the ever-evolving tech landscape, we offer tailored solutions to meet your unique needs. Our team of… Read More
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    Employees: 11-50
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    Min. Project amount: $25000
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    Country: Pune, India
For us here at AZ Citation Services, it matters not whether you are in the beauty, tech, or wellness niche - our local business listing services apply for all niches. We make citation building for local SEO one of our main priorities, as we know that success with local is imperative for reaching worldwide success. Our professional copywriters will create… Read More
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    Employees: 11-50
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    Min. Project amount: $1,000+
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    Country: 1515 N Queen St Unit 804 Arlington, VA, United States 22209

Cubix

4.9 (2)
Cubix is a full-stack software development company, empowering businesses to thrive in the modern era through innovative mobile apps, mobile games, custom software solutions, and cutting-edge technologies like blockchain and AI. With over 17 years of experience, Cubix is a trusted partner for enterprises, SMEs, and Fortune 500s seeking an innovation partner to leverage the power of cutting technology to… Read More
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    Employees: 251 - 500
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    Min. Project amount: $25,000+
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    Country: 560 Village Blvd. Suite 120, #3 West Palm Beach, FL 33409
Hyperlocal Cloud is a pioneering technology company dedicated to transforming local services through cutting-edge cloud technology and real-time data analytics. Our mission is to enhance efficiency, personalization, and convenience for businesses and consumers alike. By leveraging advanced cloud solutions, we provide seamless, integrated platforms that cater to the unique needs of local markets. Our comprehensive services span various industries, including… Read More
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    Employees: 101 - 249
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    Min. Project amount: $10000
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    Country: USA
ITRex Group is a leading global technology consulting and development company, specializing in providing innovative software solutions and IT services. Established in 2009, ITRex Group has consistently delivered high-quality products and services to a diverse range of clients, from startups to Fortune 500 companies. With a team of over 300 talented professionals, ITRex Group excels in areas such as custom… Read More
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    Employees: 250 - 999
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    Min. Project amount: $25,000+
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    Country: Aliso Viego, CA

Grinteq

5 (2)
Grinteq is a premier ecommerce development agency, committed to helping clients create outstanding ecommerce solutions. Operating for over six years, Grinteq has empowered more than 50 brands with custom ecommerce solutions and optimized web stores. Grinteq's expertise encompasses business analytics, design, web and app development, and consulting across Adobe Commerce, Salesforce, and Shopify platforms. The team consists of multi-disciplined software… Read More
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    Employees: Employees 50 - 249
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    Min. Project amount: $10,000+
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    Country: 1412 Broadway Fl 21v NY, NY 10018 USA
Techgropse is a leading mobile and web app development company, renowned for delivering innovative and high-quality digital solutions. Established with a vision to transform ideas into powerful applications, Techgropse offers a wide range of services including mobile app development, web development, UI/UX design, and digital marketing. With a team of highly skilled developers and designers, Techgropse specializes in creating custom… Read More
TechGropse Is The Place To Build Your App 2022-12-09 Initially, Techgropse effectively started development with a structured workflow and delivery timeline. Then, our teams began discussions on a regular basis and we were able to create a highly efficient product. StowAway is now available, but each month, it is upgraded, and the Techgropse team continues to develop the product. In addition to the professionalism of Techgropse group, we value their personal approach as well as each other's personal relations. Philip Lincoln CTO
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    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Corp. Office 3435 North Druid Hills, D. Decatur GA, USA
Invensis is a premier business process outsourcing firm offering a comprehensive suite of services such as IT, finance and accounting (F&A), revenue cycle management, transactional management, end-to-end e-commerce support, back-office services, and more. Since 2000, Invensis has met the diverse outsourcing needs of clients across various industries, consistently adding value and driving business growth. Read More
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    Employees: 1,000 - 9,999
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    Min. Project amount: $1,000+
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    Country: Invensis Inc. 1000 N West Street, Suite 1200, DE 19801, USA, Wilmington, Delaware, USA

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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