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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

DianApps

4.9 (2)
DianApps is a software app development company that has won awards and is accredited. We provide creative, revolutionary, and strategic IT solutions that serve the best regardless of the most challenging business difficulties while providing a long-term edge over rivals. We have covered everything from mobile app development to website development, to building outstanding UI/UX designs, AR/VR, digital marketing, and… Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $5,000+
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    Country: CA, United States
Tech Alchemy is an award-winning software design and development agency based in Shoreditch, London. Trusted by large organizations, brands, and ambitious startups, our products have been used by millions and received widespread critical acclaim. We are ranked as one of the world's top-rated software engineering companies. Leveraging our deep domain knowledge, we develop solutions using both traditional and emerging technologies.… Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $25,000+
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    Country: London, United Kingdom

Fingent

5 (2)
Fingent is an award-winning, ISO 27001:2013-certified custom software development company. We specialize in delivering AI-enabled, strategic, and innovative software solutions that address our clients' most complex business challenges, providing them with lasting competitive advantages. With nearly two decades of experience, we have successfully completed over 700 projects for clients across four continents. Our global presence includes offices in the US,… Read More
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  • Dollar
    Employees: 250 - 999
  • Dollar
    Min. Project amount: $25,000+
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    Country: NY, United States
Naked. We don't just build apps; we transform ideas into thriving app businesses. Our people-centric approach focuses on building, branding, and marketing your next big idea without cutting corners. That's why our team of creative, problem-solving visionaries is in-house and US-based. No matter where you are in your app journey, we partner with you strategically to accelerate your success. Read More
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  • Dollar
    Employees: 10 - 49
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    Min. Project amount: $25,000+
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    Country: Irvine, CA, United States
At Mercury Development, we don't just follow trends, we set them. For over two decades, our core values – quality, experience, and transparency – have fueled our passion for crafting exceptional mobile apps and custom software solutions. We empower businesses of all sizes, from nimble startups to industry leaders, to achieve their goals. Our track record speaks for itself: we… Read More
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  • Dollar
    Employees: 50 - 249
  • Dollar
    Min. Project amount: $25,000+
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    Country: Aventura, FL, United States

Goji Labs

5 (2)
Goji Labs is an award-winning digital product agency headquartered in Los Angeles. For over 10 years, our team has helped startups, Fortune 500 companies, and large non-profits launch hundreds of digital products across various industries. Our services include product strategy, UX research, UX/UI design, and web, mobile app, and IoT development. We believe no great venture should be held back… Read More
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  • Dollar
    Employees: 10 - 49
  • Dollar
    Min. Project amount: $25,000+
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    Country: Los Angeles, CA, United States
Web and App Development Company in the UK | AYB Infotech AYB Infotech, a leading Web and App Development Company headquartered in London, UK, is renowned for its exceptional service and dedication to excellence. With a proven track record, AYB Infotech is the go-to choice for businesses aiming to build a robust online presence and achieve digital success. AYB Infotech… Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: Undisclosed
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    Country: Egypt

Edvantis

4.9 (2)
Edvantis is a leading global software engineering firm, boasting a team of over 400 skilled professionals across Central & Eastern Europe and the USA. We are proud to have gained the confidence of industry leaders such as Indeed, BigCommerce, Kardex Remstar, Unicepta, TrustRadius, Modulsystem, and SAP Labs (a subsidiary of SAP). Partnering with Edvantis empowers businesses of all sizes to… Read More
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  • Dollar
    Employees: 250-999
  • Dollar
    Min. Project amount: $25,000+
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    Country: Berlin, Germany
Limestone Digital is a global software development company with development centers around the world. We empower businesses to achieve optimal performance through technology innovation and Agile development practices. Our expertise has attracted leading market companies such as Swatch Group, Prodege, Assa Abloy, and top management consulting firms. Partnering with Limestone Digital ensures that your business benefits from cutting-edge technology solutions… Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $50,000+
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    Country: Karlín, Czech Republic

Pwrteams

4.9 (2)
Pwrteams builds and manages tech and engineering teams for companies of all sizes, from Europe to Latin America. We specialize in attracting and retaining skilled experts tailored to your needs. While you focus on your company's and project's outcomes, we provide access to top-tier talent beyond your local labor market. Pwrteams offers no start or exit fees, flexible up- and… Read More
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  • Dollar
    Employees: 250 - 999
  • Dollar
    Min. Project amount: $5,000+
  • Dollar
    Country: Kraków, Poland

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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