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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

Lullabot

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Lullabot was founded in 2006 by Matt Westgate and Jeff Robbins with the initial goal of helping great organizations do big projects with Drupal. More than a decade later, we've accomplished that and so much more. Below is the fuller story of our history. Jeff Robbins and Matt Westgate met during the early stages of Drupal in 2005. Matt was a Drupal core developer who wrote and… Read More
As always, I am amazed by the quality and qualities of humans that constitute Lullabot. Dan Kessler Director of Technology, National Association of Music Merchants (NAMM)
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    Employees: 51 to 200
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    Min. Project amount: $25000
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    Country: U.S.A
Founded in May 2018, Full Cortex - is an agile growth marketing agency focused on helping companies grow. While working for numerous Boston-based B2B startups, such as award-winning and Shark Tank appeared Pavlok. We experienced the challenges of working with external teams and consultants. Additionally, we had difficulty finding a digital marketing agency that understood the specific problems that growing tech startups and B2B SaaS… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A
At Full of Grace Marketing, we're on a mission to make the world more positive, purposeful, and full of grace through the use of modern technology and digital marketing. Positive. Purposeful. Full of Grace In 2013, Sarah Douglas took a leap of faith from her corporate job and founded Full of Grace Marketing. She began by helping family members with… Read More
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    Employees: 2 to 10
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    Min. Project amount: $25000
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    Country: U.S.A
We are the proverbial one-stop shop for all things web-related. Originally trained as hand-coders — some of us in the days of telnet (the precursor to the internet as we know it), we pride ourselves on our NON-reliance on WYSIWYG (What You See Is What You Get). If you can dream it, we can build it! Read More
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    Employees: 0 to 1
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    Min. Project amount: $25000
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    Country: U.S.A
We’re teachers, mentors, and seen‑it‑all‑beforers. Starting with your existing tools and practices, we make incremental improvements as you’re ready for them so that our process changes stick. Whatever issues you’re having with your software or your teams—we’ve likely seen them before, and we know how to solve them. Test Double agents are empathetic teachers and mentors, and we can’t wait to work with your team.… Read More
Test Double delivered a performance that in one case doubled our throughput . . . Steve continues to see around corners— identifying gaps in our architecture, proposing and implementing new approaches. I couldn’t imagine this project succeeding without his technical leadership. DAN CARROLL, CLEVER
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    Employees: 51 to 200
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    Min. Project amount: $25000
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    Country: USA

Senarios

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Bring your ideas, we do the rest! Senarios is committed to provide exceptional software solutions and services for businesses, start-ups and enterprises. Bring in your ideas and we will help you build an empire. We provide custom software development services that helps in catalytic growth of your product. We know how to add the ‘X Factor’ in your business. Its… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA
OUR PHILOSOPHY Start Studio has been helping businesses design, build, market, and scale their flagship products since 2008. Creating new tech and helping our clients succeed is our passion. We've worked with some of the most successful companies in Utah, but we LOVE being plugged in with small startups as well. In order to stay on top of our game,… Read More
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    Employees: 0 to 1
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    Min. Project amount: $25000
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    Country: USA
For years, our co-founder Michael Girdley had been investing in startups in the local tech ecosystem. Over and over, he was approached by software company founders who were reaching out for investment and from others, a path to exit their businesses. But, there were no buyers that could provide the type of home these sellers wanted. ‍ These businesses were… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA

CSIntel

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A New Business (Program) Development Company - Here at CSIntel, it is our commitment to you that makes us strong. We believe that a business is only as successful as its clientele. Thus, we founded CSIntel on the philosophy of providing an affordable, cutting-edge solution for companies to be able to compete in today's fast-paced technological world. So it is… Read More
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    Employees: 2 to 10
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    Min. Project amount: $25000
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    Country: USA

Vervex

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Vervex started off as a humble design studio in Montréal, QC Canada. In its early days, Vervex offered mainly graphic design and web design services. Over time and as online marketing, branding strategy and web technologies evolved, so did our company. We grew alongside the market, always staying up to date with the latest standards and technologies. Read More
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    Employees: 2 to 10
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    Min. Project amount: $25000
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    Country: USA

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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