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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

o2kl

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At o2kl, we practice chemistry for the good of advertising, marketing and the advancement of clients everywhere. Carefully balancing logic, emotion and empathy, our agency was designed to create powerful reactions that work across every advertising medium. Based in New York City’s Flatiron District, o2kl was founded in 2004 by four big-agency ad executives who wanted to bring back the… Read More
Jim has an uncanny ability to make the complicated easy to understand. Just ask him to explain the challenges and the future of health care in America. His curiosity and drive are boundless, leading him to delve into all the materials he can get his hands on, synthesize them and help clients develop a clear and focused way ahead. His approach helps o2kl to develop insightful marketing and creative solutions. Jim Lurie General Manager, Founding Partner
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    Employees: 11 to 50
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    Min. Project amount: $ 25000
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    Country: USA
Welcome to Vision Fillers, where we are dedicated to empowering small business owners, marketing managers and sales managers everywhere, and in every industry. Our fully customized online marketing strategies and campaigns are beautifully designed and search engine optimized to produce highly-qualified leads for your business. Our innovative, industry-specific solutions help you get noticed, get found and get leads online. We… Read More
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    Employees: 2 to 10
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    Min. Project amount: $ 25000
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    Country: USA
Seattle SEO consultant has been helping business owners make their mark on the internet through aggressive digital marketing and SEO. We’ve assembled a staff of superheroes – experts in every facet of online marketing. We’ve got SEO masterminds, pay-per-click power players, cutting edge web designers, social media strongmen, dynamic developers and a stable of wickedly talented writers. Put this together, and you’ve got a world class… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA
Nfluence Group produces invite-only B2B leadership forums, webinars and custom content. The opposite of a trade show, influence events are intimate, personable and centered around building meaningful relationships. influence group was founded in October of 2013 by Michael P. Owens and Michael McCarthy, who collectively have more than thirty years experience producing B2B events and custom content. Read More
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    Employees: 11 to 50
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    Min. Project amount: $ 25000
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    Country: USA
Since 2006, Main Street Marketing has been creating Internet Presence Solutions for small businesses mainly in the Cincinnati – Northern Kentucky area. Main Street Marketing uses internet marketing, search engine optimization, lead generation, customer loyalty, and video to create a true Internet Presence for its clients. When integrated correctly, this core group of services provide results together that none of… Read More
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    Employees: 2 to 10
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    Min. Project amount: $25000
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    Country: USA
Kayzoe Marketing  is the premier Search Engine Optimization & Website Design company in Washington. We've helped all types of clients from Dentists to Contractors, Water Management & Utility Maintenance to Dry Cleaners! Whatever business you find yourself in, we can help. We specialize in building websites from the ground up with SEO in mind. We use our business marketing background… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA
At Kaufer DMC Marketing we provide a full range of online marketing services for businesses of all types in and around Edmonds. We specialize in working with healthcare practices, local businesses, non-profits, and B2B companies. With more than a decade as leaders in ,digital marketing we offer proven customized solutions to take your business from where it is today to where… Read More
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    Employees: 2 to 10
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    Min. Project amount: $ 25000
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    Country: USA
ioCreative offer expert branding, SEO, and website development services. Through close work with our clients, we develop the strategies, tactics, and tools to propel success. Typically, this begins with a listening session and interview involving targeted questions about business processes and goals, history, assets, competition, and other key areas. After listening and learning, we conduct comprehensive research and analyses in… Read More
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    Employees: 2 to 10
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    Min. Project amount: $ 25000
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    Country: USA
In Media Networks (IMN) is an outsource marketing firm that scientifically optimizes the profitability of business marketing campaigns. Think of us as your outsource marketing department. Our specialty is focused on businesses online web presence but the techniques and tools we use allow us to develop, manage, review and optimize marketing campaigns that are broadcast using any medium including TV,… Read More
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    Employees: 2 to 10
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    Min. Project amount: $ 25000
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    Country: USA

iePlexus

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iePlexus specializes in SEO and Web Design for online businesses. Services include the development and customization of websites, search engine optimization campaigns, press release creation and distribution, and professional content writing. All services are packaged into comprehensive online marketing programs designed for e-commerce and service provider-oriented businesses. Here at iePlexus, we incorporate the technologies of Web 2.0 into effective, affordable… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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