Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.
List of the Best Phone Answering Service Companies
RL Computing is WBE certified and was established in 2000 by Renee Cerullo, in Buffalo NY, to help businesses and organizations integrate technology into their business practices and marketing. We are committed to working with each one of our clients to develop a customized solution that will help them grow and streamline their business. Read More
On Board Experiential is a brand experience agency built from a team of creative problem solvers, driven by an entrepreneurial spirit, and motivated by a nothing-is-impossible mentality. We love what we do and the people we do it with. And we LOVE to nail every opportunity thrown at us. Read More
Sharp Think is an award winning PR, social media and events agency that seamlessly blends high octane creative thought with blue chip strategic rigor to deliver smashing results for clients. We are proud to work with best in class brands across a wide range of categories that we truly care about, including Architecture & Design, Food & Beverage, Health &… Read More
"Digital marketing and advertising agency 420MEDIA broke new ground this week. For the first time, cannabis education commercials hit mainstream television. The agency launched a media blitz campaign for the upcoming cannabis online TV network, Hmm Did You Know (HDYK) by airing a number of 30-second commercial spots during primetime programming on BRAVO, Discovery and the History Channel in the… Read More
QUE Productions provides quality video production services from script to screen. We pride ourselves on assisting our clients produce effective, affordable TV commercials, digital advertising, video for business and corporate video communications. A dedicated producer will analyze your goals and objectives to provide you with the very best solution and highest production value possible. We offer a full range of… Read More
The Sevenfold Studio is based in New York’s Hudson Valley. We’re a tight knit team that’s passionate about branding, and committed to helping our clients succeed. Read More
Blackbird Digital make websites and apps that people love to use. Blackbird creates on-screen experiences that connect, teach, communicate and inspire. Blackbird combines award-winning web design, acute knowledge of technology, and marketing savvy to help your organization succeed in today’s digital world. Improve the way your organization interacts with clients, donors, employees, and prospects. Read More
VIP Social is a premier social media marketing agency here to assist with exponentially expanding your business' growth and brand recognition. By utilizing social media platforms, email marketing and hyper targeted advertising techniques, VIP Social provides cost-effective linear strategies designed to greatly increase your company's market exposure, revenue stream and clientele base. Read More
Ross is the President, Founder and General Counsel of VIP Social. Prior to starting VIP Social, Ross was a business litigator and real estate attorney who was constantly approached by makeshift digital marketing agencies that couldn't deliver on their promises.
Ever passionate about professional growth, Ross started VIP Social in order to help lawyers, doctors, accountants, architects, real estate brokers and other professionals generate brand recognition and attain new clients through Facebook & Instagram Hyper Targeted Advertising campaigns.
VIP Social is a culmination of Ross' professional wherewithal and creative marketing talents; a trusted advisor who meets an online client generation tactician. Ross Pitcoff, ESQ
FLYWHEEL FILM is a NYC based production company focused on creating media tailored for digital marketing results. We specialize in working with agencies or directly with brands to develop personal stories that communicate values and mission through compelling narratives and artfully composed visuals. Using collaborative workflows we partner with your team to develop a shared vision throughout conception and production.… Read More
Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.
Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.
Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.
2. What Do Phone Answering Service Companies Do?
Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:
Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.
Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.
Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.
Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.
Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.
Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.
3. How Much Do Phone Answering Service Companies Charge For Their Services?
The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.
In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.
Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.
4. Why Hire Phone Answering Service Company?
There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:
Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.
Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.
Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.
Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.
Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.
Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.
