When choosing a government web design company, it’s essential to find a partner that understands the unique requirements of public sector websites—such as accessibility, security, scalability, and user trust. Here’s a breakdown of the key criteria to consider:

1. Experience with Public Sector Clients

• Look for agencies that have a proven track record of working with government entities such as city councils, federal agencies, or public service departments.

• Ask for case studies or examples of past projects in the government or nonprofit sector.

• Familiarity with the structure, approval process, and digital needs of public institutions is a major advantage.

2. ADA and WCAG Compliance

• Accessibility is not optional—ensure the agency designs websites that comply with ADA (Americans with Disabilities Act) and WCAG (Web Content Accessibility Guidelines).

• The agency should be able to create interfaces that are usable for all, including individuals with visual, auditory, cognitive, or motor impairments.

• Ask about their process for accessibility audits, testing tools used (e.g., WAVE, AXE), and how they maintain compliance post-launch.

3. Data Privacy and Security Standards

• Government websites require robust security to protect sensitive user data and system integrity.

• Ensure the agency follows best practices in data encryption, SSL certification, firewall integration, and regular security updates.

• Ask if they have experience complying with FISMA, FedRAMP, or other government-level security standards.

4. Scalable and User-Friendly CMS Platforms

• The agency should use government-approved, open-source CMS platforms like Drupal, WordPress (with hardening), or custom solutions that support scalability and ease of content management.

• A good CMS will allow non-technical staff to update and manage content easily.

• Ask if the platform supports multi-language content, user role permissions, and integration with internal government systems.

5. Citizen-Focused Design and UX

• The agency must design with the end-user in mind—citizens.

• Look for firms that prioritize clarity, simplicity, and intuitive navigation so users can easily access services, information, and updates.

• Ask if they conduct user research, usability testing, and feedback analysis to ensure the website truly serves its community.

6. Ongoing Support and Maintenance

• Post-launch support is critical for government websites to remain secure, up-to-date, and compliant.

• Ensure the agency offers ongoing maintenance plans, emergency support, and performance monitoring.

• Ask about SLAs (Service Level Agreements) and turnaround times for technical issues or updates.

Final Tip:

Choosing a government web design company isn’t just about technical skills—it’s about finding a long-term partner who understands the public sector’s mission, values transparency, and builds digital platforms that serve communities effectively and securely.